Training Regulations

§1. Introductory provisions

These regulations specify the terms of participation and payment in training courses organized by IT Helper Sp. z o.o. with its registered office in Warsaw at ul. Pytlasińskiego 16/13, 00-777 Warsaw, entered into the Register of Entrepreneurs under the KRS number: 0000435087, NIP: 5213637830, REGON: 146329669

§2. Definitions

1. Akademia Poznania – the Organizer’s training database dedicated to the professional development of specialists, parents, students and anyone interested in the offer.
2. Application Form – application form available for a given Training and posted on the Organizer’s website
3. Payment methods – method of payment for the Training.
4. Consumer – a natural person entering into a contract with the Organizer for the provision of training services, the subject matter of which is not directly related to their business or professional activity. This term also includes a natural person entering into a contract directly related to their business activity, if the content of the contract indicates that it is not of a professional nature for that person, arising in particular from the subject matter of their business activity, disclosed under the provisions of the Central Registration and Information on Business.
5. Offer – offer of Trainings available at the Akademia Poznania.
6. Fee – gross value including value added tax expressed in Polish zloty, which the Participant is obliged to pay for the Training.
7. Organizer – IT Helper Sp. z o.o. with its registered office in Warsaw at ul. Pytlasińskiego 16/13, 00-777 Warsaw, entered into the Register of Entrepreneurs under the KRS number: 0000435087, NIP: 5213637830 REGON: 146329669
8. Regulations – these regulations.
9. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
10. Participant – a natural person who, by sending the Application Form, expressed his/her willingness to participate in the Training.
11. Website – the website of the Organizer, i.e. www.akademiapoznania.pl
12. Parties – means the Organizer and the Participant.
13. Training – training services and on-site and online courses conducted at the Akademia Poznania, in particular regarding training in working with children and youth, training in working with adults and subsidised training.
14. Training Services Agreement – ​​a training services agreement concluded between the Organizer and the Participant via the Application Form.
15. Distance contract – a contract for the provision of training services concluded with the Participant as part of an organised system of concluding distance contracts (within the Website), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
16. Application – a declaration of will of the Participant submitted using the Application Form via the Website and aiming directly at concluding an Agreement for the provision of training services.

§3. Rules of participation and fees for the Training

1. Information about the organised Trainings is provided to potential Participants in the form of:
   • An offer published on the Website, containing a description of the Training with the date, place of its implementation and the Fee.
   • promotional and sales activities (e.g. mailing).
2. Participation in the Training is based on expressing your willingness to participate by completing and submitting the Registration Form for the given Training to the Organizer and paying the Fee. Submitting the Registration Form constitutes acceptance of these Regulations.
3. At least 5 days before the Training date, the Organizer will send a confirmation to the Participant by e-mail along with information about the Training, i.e. the training mode, the Training location, payment information and the date.
4. The launch of a given Training on the date specified in the offer depends on the number of Registrations. The Organizer reserves the right to cancel the Training or change its date if there are insufficient Participants or other significant circumstances arise, of which Participants will be informed in advance.
5. Online training sessions are held via an online platform designated by the Organizer. Participants who have submitted the Registration Form and paid the Fee will receive a link to the event and educational materials no later than the day before the training begins.
6. Participants are required to attend the entire training session, and in the case of remote online training sessions, they must participate with their camera and microphone turned on, or turn them on at the request of the instructor. Participants who fail to comply with this rule will not receive a certificate of participation in the training session.
7. A Participant who has participated in at least 90% of the Training time will receive a certificate from the Organizer confirming participation in the Training.
8. The educational materials provided as part of the Training are intended only for the Participant and may not be distributed, made available or transferred to other persons and/or institutions.
9. During the training, Participants are obliged to behave with respect towards other people, including refraining from providing information that is illegal, offensive or inconsistent with the current state of scientific knowledge.
10. In the event of repeated aggressive or inappropriate behaviour by the Participant during the Training, the trainer has the right, after prior warning, to deprive the Participant of access to the Training during its duration.
11. Participation in the Training may only be in person, i.e. in the case of online training, the course of the Training may not be recorded in any form or scope, nor may the presence and/or login details for the Training be made available to persons who have not paid the training fee and completed the registration form.
12. The certificate is delivered in paper form during on-site training or, in the case of online training, by e-mail to the e-mail address provided by the Participant in the Application.
13. After completing the training, participants are asked to complete an anonymous evaluation survey regarding the content, delivery, and educational materials provided. In the case of online training, the survey is completed online.

§4. Payment Terms

1. The Training Fees are provided in the description of each Training posted on the Website.
2. The Training fee includes educational and training materials, a certificate confirming participation in the Training, subject to §3 section 7 and §4 section 8 of the Regulations.
3. The Training fee does not include costs not directly related to the Training, in particular travel costs, accommodation, parking, meals, etc.
4. Payment is to be made by bank transfer to the Organizer’s bank account provided in the Registration Form. The Training fee can be paid in one lump sum or in installments.
5. The transfer reference should include the name of the training, the name of the participant, and the training date. Invoices will be issued to participants at the end of the training or sent via email.
6. For Trainings that accept installment payment, fees must be paid as follows: the first installment, guaranteeing a place in the Training, must be paid by the deadline specified in the email sent by the Organizer; subsequent installments must be paid by bank transfer no later than 7 days before the Training. Individual cases requiring an extension of the installment payment deadline will be considered by the Organizer upon the Participant’s written request.
7. The date of payment is the date the payment is credited to the Organizer’s account. Statutory interest will be charged on late payments.
8. Failure to pay the required Fees on time entitles the Organizer to withhold the issuance of documents confirming the completion of the Training and to initiate debt collection procedures.
9. The Participant’s fee is refundable if the Participant withdraws from the Training in its entirety, submitted in writing more than 7 days before its commencement. The Participant is entitled to a 50% refund of the fee if the withdrawal is submitted in writing less than 7 days before the scheduled commencement date of the selected course/training/workshop.

§5. Cancellation or change of training date

1. The Organizer reserves the right to change the date of the Training or to cancel the Training up to 7 days before the planned start date of the Training.
2. In the event of cancellation of the Training, the Organizer will inform the Participant about this fact by sending information to the e-mail address indicated in the Registration Form.
3. If the Training is canceled by the Organizer, the Participant will receive a refund of the Fee paid to his/her bank account.

§6. Withdrawal from the Training

1. Cancellation of the Training is effected by sending an e-mail to the Organizer at the e-mail address provided in the description of the training to which the cancellation applies.
2. If the Participant resigns from the Training more than 7 days before the Training, the Participant will not incur any costs.
3. If the Participant resigns from the Training less than 7 days before the Training or does not participate in the Training, he or she will be charged 50% of the Fee.
4. With the consent of the Organizer, in the event of previously unforeseen circumstances, a possible change of Training Participant is permissible.
5. Absence from individual Trainings does not release the Participant from the obligation to pay the Training Fee.
6. Individual cases of postponing the installment payment deadline will be considered by the Organizer upon written request of the person concerned.

§7. Complaints

1. Participants have the right to file a complaint regarding the service. Complaints should be submitted no later than 7 days after the end of the training.
2. Complaints submitted after the deadline specified in paragraph 1 above will not be considered.
3. A complaint, including a detailed description and your name and email address, can be submitted by sending a letter to the following address: Pytlasińskiego Street 16/13, 00-777 Warsaw or to the e-mail address: kontakt@akademiapoznania.pl
4. The Organizer will review the complaint within 14 days of its receipt at the above addresses. The Organizer will immediately notify the Participant of the outcome at the address they provided.

§8. Right of withdrawal from the Agreement

1. The Consumer may withdraw from the Agreement for the provision of training services within 14 days without giving any reason, subject to paragraph 2 below.
2. The right to withdraw from the training services agreement does not apply after the Training has been completed. The Consumer acknowledges and accepts that after the Training has been completed, they will lose the right to withdraw from the training services agreement.
3. The Consumer may withdraw from the Training Services Agreement by submitting a declaration of withdrawal from the Training Services Agreement to the Organizer. To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration before the deadline expires.
4. A declaration of withdrawal from the Training Services Agreement may be sent by traditional mail or electronically by sending the declaration to the email address – the Organizer’s contact details are specified in § 3 of the Regulations. The declaration may also be submitted on the form, a sample of which is attached as Appendix 1 to these Regulations.
5. If the Consumer sends the declaration electronically, the Organizer will immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the contract for the provision of training services to the e-mail address provided by the Consumer.
6. Consequences of withdrawal from the contract for the provision of training services:
   • in the event of withdrawal from the Agreement for the provision of training services, this agreement shall be deemed not to have been concluded.
   • in the event of withdrawal from the Agreement for the provision of training services, the Organizer shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Agreement for the provision of training services, all payments made by him, including the costs of delivery of the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Organizer.
   • The Organizer will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
7. The right to withdraw from the Agreement does not apply to the Consumer in relation to the Agreements referred to in Article 38 of the Consumer Rights Act, and in particular to the Agreement:
   • for the provision of Services for which the Consumer is obliged to pay the price, if the Organiser has fully performed the Service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the provision by the Organiser he will lose the right to withdraw from the Agreement, and has accepted this;
   • in which the subject of the provision is a non-prefabricated Good, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
   • where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
   • for the delivery of newspapers, periodicals or magazines, with the exception of the Subscription Agreement.
8. Both the User and the Service Provider may terminate the Agreement for the provision of electronic services at any time and without giving reasons, subject to the rights acquired by the other party before the termination of the aforementioned agreement and the provisions below.
9. The Parties may terminate the Agreement for the provision of services by electronic means by submitting an appropriate declaration of intent, in particular using any means of distance communication, in a manner enabling the other party to become familiar with it.

§9. Organizer’s Liability

1. The Organizer is not responsible for the content of the Training or the Participant’s expectations regarding the Training.
2. The Organizer is not liable to a Participant who is not a Consumer for:
   • any content contained in the Services;
   • failure of the content contained in the Services to meet the Participant’s expectations;
   • the Participant’s lack of access to the Services or inability to use the Services, if this is due to reasons beyond the control of the Organizer.

§10. Extrajudicial methods of settling complaints and pursuing claims

1. Detailed information on the possibility for the Consumer to use extrajudicial methods of complaint handling and redress as well as the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:
   • http://www.uokik.gov.pl/spory_konsumenckie.php
   • http://www.uokik.gov.pl/sprawy_indywidualne.php
   • http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of possibilities to use out-of-court complaint and redress procedures:
   • The consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection, with a request to resolve a dispute arising from the contract concluded with the Organizer.
   • The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection, with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Organizer.
   • The consumer may obtain free assistance in resolving a dispute between him/her and the Organizer, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).

§11. Personal data

1. The controller of the Participant’s personal data within the meaning of the GDPR is the Organizer, i.e. IT Helper Sp. z o.o. with its registered office in Warsaw at ul. Pytlasińskiego 16/13, 00-777 Warsaw, contact details to the Organizer: tel. +48 61 898 76 76 e-mail address: kontakt@akademiapoznania.pl
2. The Participant’s personal data provided in the Application Form are processed for the purpose of providing the Services, which means in particular:
   • processing of the Participant’s personal data for the purpose of implementing the Agreement for the provision of training services.
   • direct marketing of the Organizer’s own products or services.
   • considering the complaint and contacting the Participant to obtain further information necessary to consider the complaint and/or inform the Participant about the results of the complaint.
3. The Participant’s personal data provided in the Application Form are processed for the purpose of implementing the Agreement for the provision of training services, which means in particular:
   • processing of the Participant’s personal data for the purpose of implementing the Agreement for the provision of training services.
   • considering the complaint and contacting the Participant to obtain further information necessary to consider the complaint and/or inform the Participant about the results of the complaint.
4. The legal basis for the processing by the Organizer of the Participant’s personal data provided in the registration form for the purpose indicated in paragraphs 2 and 3 above is the performance of the contract between the Participant and the Organizer for the provision of services, to which the Participant is a party (in accordance with art. 6 sec. 1 letter b) of the GDPR) and for the purpose of possible establishment and pursuit of claims or defense against them – the legal basis for processing is the legitimate interest of the Controller (art. 6 sec. 1 letter f of the GDPR) consisting in the protection of its rights.
5. The provision of personal data by the Participant is necessary for the provision of Services, including the execution of the training services agreement. Failure to provide the personal data specified in the Application Form by the Participant will prevent the submission of the Application and the execution of the training services agreement.
6. The Participant’s personal data may be disclosed by the Organizer to entities cooperating with it (recipients) on the basis of data processing agreements, in accordance with applicable legal provisions on personal data protection, in particular to entities providing ICT services related to the hosting of the Website.
7. The Participant’s personal data are processed for the duration of the contract between the Participant and the Organizer for the provision of the Services, as well as until the expiry of mutual claims arising from this contract.
8. The Participant has the right to request from the Organizer access to personal data concerning the Participant, their rectification, deletion or restriction of processing, as well as the right to object to the processing of data.
9. The participant has the right to lodge a complaint with the supervisory authority.
10. The Participant’s personal data is not transferred to a third country (outside the EEA).
11. The Organizer hereby informs that the data subject is not subject to automated decision-making, including profiling. Furthermore, the Organizer hereby informs that the Participant’s personal data is processed solely for the purpose for which it was originally collected.
12. Detailed information regarding the processing of personal data can be found at: www.akademiapoznania.pl

§12. Technical requirements

1. To use the Website, including viewing available Trainings, using the Application Form and participating in Online Training, the following minimum technical requirements must be met:
   • having an end device (computer, tablet, smartphone) with access to the Internet and a web browser.
   • having an active electronic mail (e-mail) account.
   • cookies enabled.
   • A web browser: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera in the latest, up-to-date version, or other mobile versions. The website’s technical requirements apply to the latest versions of web browsers and software. Due to the portal’s ongoing improvement, the website may not function properly on older browser versions.
   • having an internet platform/application necessary to participate in the Training online.

§13. Contact with the Organizer

1. The Participant may communicate with the Organizer using the addresses and telephone numbers provided in paragraph 2 below.
2. Organizer’s contact details:
   • Organizer’s address: Pytlasińskiego Street 16/13, 00-777 Warsaw
   • e-mail address of the Organizer: kontakt@akademiapoznania.pl
   • Organizer’s telephone number: 61 898 76 76
     Participants can contact the Organizer by phone on weekdays from Monday to Thursday, between 8:30 a.m. and 5:00 p.m.
3. Organizer’s bank account number: 79 1090 1056 0000 0001 3544 0014

§14. Final provisions

1. The Organizer reserves the right to amend these Terms and Conditions for important reasons, including: changes in legal regulations and changes in payment methods – to the extent such changes affect the implementation of these Terms and Conditions. The Organizer will notify Participants of any changes at least 7 days in advance.
2. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights.
3. Participants have the right to use out-of-court complaint and redress mechanisms. To do this, they can submit a complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

§15. Changes and validity of the Regulations

1. These Regulations may be amended for important reasons, including technical, legal and changes to the organisation of the Training.
2. The Organizer will post information about changes to the Regulations on the Website.
3. The Regulations come into force on August 20, 2025 and apply to Agreements concluded on and after that date.
4. During the implementation of the Training, the Participant is bound by the regulations accepted by him/her when submitting the Application Form, except when the Consumer considers them less favorable and informs the Organizer of the choice of the current Regulations adopted for application after this date.

Attachments:

1. Appendix No. 1 – Withdrawal form for consumers.