The online store, available at akademiapoznania.pl, is operated by IT Helper Sp. z o.o.
The company’s headquarters is located in Warsaw, at Pytlasińskiego Street 16/13, 00-777 Warsaw
The company is entered into the register of entrepreneurs maintained by the District Court for the capital city of Warsaw under the KRS number 0000435087
Tax Identification Number (NIP) 5213637830, National Business Registry Number (REGON) 146329669
§2. Definitions
Price – gross value expressed in Polish zloty, including VAT, which the Customer must pay for the product.
Registration form – a form in the Store that allows you to create an Account.
Order Form – an interactive form in the Store that allows you to place an Order, add Products to the Cart and specify the terms of the Sales Agreement, including payment and delivery.
Client – a natural person, legal person or organizational unit to which the Civil Code grants legal capacity.
Consumer – a natural person who enters into a contract with the Seller within the Store, the subject matter of which is not directly related to their business or professional activity. This definition also includes a natural person who enters into a contract directly related to their business activity, if the contract is not of a professional nature for them.
Account – the Customer’s account in the Store, where his/her data and information about placed Orders are collected.
Shopping Cart – an element of the Store software, where the Products selected by the Customer are visible, with the possibility of modifying the Order data, including the quantity of Products.
Moderator – a person responsible for moderating content on the website.
Product – training or course available in the Store.
Regulations – these regulations of the Store.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Seller – It Helper Sp. z o.o.
Store – online store run by the Seller at www.akademiapoznania.pl
Sales Agreement – a Product sales agreement concluded between the Customer and the Seller via the Online Store.
Order – a declaration of intent of the Customer submitted via the Order Form, the purpose of which is to conclude a Product Sales Agreement with the Seller.
§3. Technical requirements
To use the Store, including browsing the product range and placing Orders, the following minimum technical requirements must be met:
An end device (computer, tablet, smartphone) with Internet access and a web browser.
Active electronic mail (e-mail) account.
Cookies are enabled.
Internet browser: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera in the latest, current version or other mobile versions.
The online store may not function properly on older browser versions as the portal is constantly being improved.
The Seller may implement a maintenance break, of which Customers will be informed. In the event of a failure, the Seller will make every effort to restore Store functionality as quickly as possible.
§4. Prohibition of posting illegal content by the Customer
The Customer is prohibited from providing content through the Store that is unlawful, offensive, pornographic, vulgar, hateful, false, contains viruses or violates the rights of third parties (“Prohibited Content”).
If prohibited Content is provided, the Moderator may remove it.
The moderator will, if possible, inform the Client about the removal of the content and about the possibility of filing a complaint.
A complaint may be submitted electronically to the e-mail address: iod@akademiapoznania.pl or in writing to the following address: Pytlasińskiego 16/13, 00-777 Warsaw.
The moderator will respond to the complaint within 30 days of its receipt. This deadline may be extended by another 30 days in justified cases.
§5. General information
Browsing the Store’s assortment does not require creating an Account.
Placing an Order is possible after creating an Account or without creating one, by providing the necessary personal data.
The prices of Products in the Store are gross prices and are given in Polish zloty.
§6. Creating an Account in the Store
To create an Account, you must correctly complete the Registration Form and accept the Store Regulations and Privacy Policy.
In the Registration Form, the Customer must provide his/her name, surname and e-mail address.
Providing this data is voluntary, but necessary to create an Account.
Login is done using the login and password set during registration.
After completing the form and clicking the “save” button, a confirmation of Account creation will be sent to the provided email address.
The Account Management Agreement is concluded when the Seller sends an email informing the Customer that an Account has been created. This service is provided free of charge and for an indefinite period.
The Customer may terminate the Account agreement at any time and without giving any reason by sending an e-mail to sklep@akademiapoznania.pl or in writing to the Seller’s address.
The Seller may terminate the agreement with a 14-day notice period if the Customer uses the Account in a manner that violates the law or these Terms and Conditions. Notice of termination will be sent to the Customer’s email address.
As a result of termination of the contract, the Account will be deleted.
§7. Rules for placing an Order
To place an Order, you must:
Select the Product and click “Purchase training”.
Complete the Order Form, providing the recipient’s details, training date, training location and delivery address.
Click the “Purchase training” button.
Clicking the “Buy and pay” button is equivalent to submitting an offer to conclude a Sales Agreement.
Orders can be placed 24 hours a day, 7 days a week.
§8. Execution of the Sales Agreement
After placing the Order, the Seller confirms its receipt and accepts it for execution within 2 business days.
Confirmation occurs by sending an email to the Customer, containing a statement of receipt and acceptance of the Order, confirmation of the Sales Agreement, and an estimated completion date. The Sales Agreement is concluded upon receipt of this email by the Customer.
If the Customer has chosen a delivery method other than personal collection, the Product will be shipped within the time specified in its description.
The delivery deadline is counted from the date of crediting the Seller’s bank account if payment by bank transfer, electronic payment or card was selected.
The deadline for the Product to be ready for personal collection is counted from the date of crediting the Seller’s bank account (for non-cash payments) or from the date of conclusion of the Sales Agreement (for cash on delivery).
If the Agreement cannot be fulfilled within the agreed deadline, the Seller will inform the Customer and propose a new deadline. If the Customer does not accept the new deadline, the Agreement will be terminated.
Delivery times may be extended for reasons beyond the Seller’s control. The Seller will inform the Customer of the reason and the new deadline.
A Customer who is not a Consumer may withdraw from the contract if the Seller delays its performance by at least 30 business days, after having been requested to do so.
§9. Payment methods offered
Electronic payments are processed by Płatności24
The Customer may receive the ordered Product in person during an on-site training/course or in the form of an online course, if such an option has been ordered.
§10. Right of withdrawal from the Agreement
The consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.
The 14-day period runs from the date of receipt of the Product by the Consumer or another person indicated by him.
If the Contract covers multiple Products delivered separately, the period shall run from the date of receipt of the last of them.
Withdrawal occurs by submitting a declaration to the Seller. It is sufficient to send the declaration before the deadline expires.
The declaration can be sent by traditional mail or electronically to the Seller’s email address. You can also use the template form.
The Seller will immediately send confirmation of receipt of the declaration if it was sent electronically.
In the event of withdrawal from the Agreement:
The Sales Agreement is considered not concluded.
The Seller will refund all payments, including shipping costs, within 14 days of receiving the statement. The refund will be made using the same payment method unless the Consumer has agreed to a different method.
The Consumer must return the Product to the Seller’s address within 14 days of notifying the Consumer of their withdrawal from the Agreement. This deadline is met if the Product is shipped before the 14-day period expires.
Returned Products should be appropriately packaged to protect them from damage and returned in undamaged condition.
The consumer bears the direct costs of returning the Product87.
The Consumer is liable for any reduction in the value of the Product resulting from its use in a manner other than that necessary to establish its nature, characteristics and functioning.
If the Consumer withdraws from the Agreement after the provision of services has commenced, he or she must pay for the services provided up to the time of withdrawal. The amount is calculated in proportion to the scope of the services provided90.
The right to withdraw from the Agreement does not apply to contracts referred to in Article 38 of the Consumer Rights Act, including, among others, contracts for the provision of services fully performed with the consent of the Consumer who has been informed of the loss of the right of withdrawal, contracts for non-prefabricated goods manufactured to special order, or contracts for the supply of audio or video recordings or computer programs in a sealed package that was opened after delivery.
§11. Complaints regarding the provision of services by electronic means
The Seller strives to ensure the proper operation of the Store and undertakes to remove any reported irregularities.
The Customer may notify the Seller of any irregularities or interruptions in the operation of the Store.
Complaints can be submitted in writing or by email to the addresses provided in the regulations.
In the complaint, the Customer should provide his/her name and surname, correspondence address, as well as the type and date of the irregularity.
The seller will consider the complaint within 14 days.
§12. Seller’s Liability
The Seller’s liability to a Customer who is not a Consumer for non-performance or improper performance of the contract is limited to the sum of the Price paid by the Customer and delivery costs. This limitation applies to both actual damage and lost profits.
The Seller shall not be liable to a Customer who is not a Consumer for the content contained in the Products or Services, failure of such content to meet the Customer’s expectations, or lack of access to the Services for reasons beyond the Seller’s control.
§13. Extrajudicial methods of handling complaints and pursuing claims
Detailed information on out-of-court dispute resolution methods for consumers is available at the offices and on the websites of, among others, consumer ombudsmen, Provincial Inspectorates of Trade Inspection and the Office of Competition and Consumer Protection.
The consumer has the following options for using out-of-court complaint and redress procedures:
He may submit an application for resolution of the dispute to a permanent consumer arbitration court.
He may submit an application to initiate mediation proceedings to the provincial inspector of the Trade Inspection.
He or she can obtain free assistance from the district (municipal) consumer ombudsman or social organizations such as the Consumer Federation.
The administrator of Customers’ personal data is the Seller, i.e. IT Helper Sp. z o.o.
The Customer’s personal data provided in the Registration Form are processed for the purpose of providing the Services, including setting up and maintaining an Account, implementing the Sales Agreement and direct marketing.
Personal data provided in the Order Form are processed for the purpose of executing the Sales Agreement and handling complaints.
Providing personal data is necessary to perform the Services and Sales Agreement. Failure to provide it will prevent you from creating an Account or placing an Order.
Customer data may be disclosed to entities cooperating with the Seller, including IT service providers, carriers and payment processors.
The Customer’s personal data is processed for the duration of the contract and until the expiry of mutual claims.
Customers have the right to access, rectify, delete, restrict, and object to their data. Customers also have the right to lodge a complaint with a supervisory authority.
Personal data is not transferred to a third country (outside the EEA).
§15. Final provisions
Contracts concluded via the Online Store are concluded in Polish.
The Seller reserves the right to amend these Terms and Conditions for important reasons, such as changes in legal regulations or changes to payment and delivery methods. The Seller will notify the Customer of any changes at least 7 days in advance.
In matters not regulated in these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the acts on the provision of services by electronic means and on consumer rights.
Contact with the Seller is possible via the addresses and telephone numbers provided in the Regulations.
The Seller’s contact details are:
Address: Pytlasińskiego Street 16/13, 00-777 Warsaw
Telephone contact is possible on weekdays from Monday to Friday from 9:00 a.m. to 5:00 p.m.
The Seller uses the bank account number: Santander Bank Polska no. 79 1090 1056 0000 0001 3544 0014
§16. Amendments and validity of the Regulations
The Regulations may be changed for important reasons, such as changes of a technical or legal nature, as well as changes in the rules for the sale of Goods or the provision of Services.
The Seller will post information about changes to the Regulations in the Store and inform Customers who have Accounts about it by sending an e-mail.
The Regulations enter into force on 20 August 2025 and apply to contracts concluded on and after that date.
During the execution of the Order and throughout the entire post-sale period, the Customer is bound by the regulations he accepted when placing the Order, unless he considers that the current regulations are more favorable to him and informs the Seller thereof.
